TERMS & CONDITIONS

*Last Updated: September 2026*

These Terms & Conditions govern your use of the Ruaish website and your purchase of products through our website.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions.

1. USE OF THE WEBSITE

You agree to use the Ruaish website only for lawful purposes.

You must not use the website to:

* Engage in fraudulent or unlawful activities.
* Attempt to gain unauthorized access to our website or systems.
* Copy, reproduce, distribute, or commercially exploit our website content without written permission.
* Interfere with the operation or security of the website.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices, and other information displayed on our website are accurate.

However, colours may appear differently depending on your device and screen settings.

Because some Ruaish products are handcrafted, slight variations in colour, texture, print placement, weave, embroidery, or finish may occur.

Such variations are an inherent characteristic of handcrafted products and are not considered defects.

3. PRODUCT AVAILABILITY

Ruaish products may be produced in limited quantities.

Product availability is subject to change, and Ruaish reserves the right to discontinue or modify products without prior notice.

If an item becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution.

4. ORDERS

Placing an order constitutes an offer to purchase the selected product.

An order is considered confirmed once payment has been successfully received and the order has been accepted by Ruaish.

Ruaish reserves the right to cancel or refuse an order in circumstances including:

* Product unavailability
* Incorrect product or pricing information
* Suspected fraudulent transactions
* Incorrect customer information
* Circumstances beyond our reasonable control

If Ruaish cancels an order after payment has been received, the eligible amount will be refunded.

5. PRICING & PAYMENT

All prices displayed on the website are in *Indian Rupees (INR)* unless otherwise stated.

Ruaish reserves the right to change prices at any time. Such changes will not affect orders that have already been confirmed.

Customers are responsible for providing accurate billing, payment, and contact information.

 6. SHIPPING & DELIVERY

Orders will be shipped to the address provided by the customer at checkout.

The estimated delivery time for Ruaish orders is *8–10 working days from the date of order confirmation*.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, logistical disruptions, remote locations, or circumstances beyond Ruaish's control.

Made-to-order, customised, or specially prepared products may require additional time. Any additional processing time will be communicated to the customer where applicable.

For complete information, please refer to our *Shipping Policy*.

7. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, cancellations, and refunds are subject to the applicable Ruaish *Refund & Exchange Policy* published on the website.

Customers are encouraged to review the policy before placing an order.

8. INTELLECTUAL PROPERTY

All content available on the Ruaish website, including but not limited to:

* Ruaish name and logo
* Product designs
* Photographs and videos
* Graphics and illustrations
* Written content
* Product descriptions
* Website design
* Original artwork and creative material

is owned by or licensed to Ruaish and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission from Ruaish.

9. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, courier services, website technologies, analytics tools, and other service providers.

Ruaish is not responsible for the independent policies, practices, availability, or actions of such third parties.

 10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Ruaish shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Ruaish shall not be responsible for circumstances beyond our reasonable control, including natural disasters, transportation disruptions, technical failures, government restrictions, strikes, or other force majeure events.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

11. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of *India*.

Any dispute arising from or relating to these Terms & Conditions or your use of the Ruaish website shall be subject to the jurisdiction of the competent courts in *Delhi, India*, subject to applicable law.

12. CHANGES TO THESE TERMS

Ruaish reserves the right to modify these Terms & Conditions at any time.

Updated terms will be published on this website and will become effective from the date of publication.

13. CONTACT

For questions regarding these Terms & Conditions, please contact Ruaish using the details provided on our Contact Information page.