REFUND & EXCHANGE POLICY

*Last Updated: September 2026*

At *Ruaish*, every order is carefully checked and packed before dispatch. As our products are produced in limited quantities and may involve handcrafted processes, we request that you carefully review this Refund & Exchange Policy before placing an order.

1. NO REFUNDS

*Ruaish does not offer refunds on orders once they have been successfully placed and processed, except where a product is eligible for return under the conditions mentioned below.*

Change of mind, incorrect size selection, or personal preference does not qualify for a refund.

2. ELIGIBILITY FOR RETURN

A product may be eligible for return only in the following circumstances:

* The product received is damaged or defective.
* The product received is incorrect.
* The product received is materially different from the product ordered.

If you believe your product is eligible for return, you must contact Ruaish within *48 hours of delivery* with your order number and clear photographs/videos of the product and packaging.

The return will be reviewed by our team, and a refund or appropriate resolution will be provided only after the return is approved.

3. EXCHANGE POLICY

Ruaish offers *exchange only* for:

* *Sizing issues*, or
* *Product change*, subject to availability.

An exchange request must be raised within *7–8 days from the date of delivery*.

Each order is eligible for a *maximum of two exchanges* within this period.

Exchange requests raised after the applicable period or after the maximum number of exchanges has been used will not be accepted.

All exchanges are subject to product availability.

4. CONDITIONS FOR EXCHANGE

To be eligible for an exchange, the product must:

* Be unused and unworn.
* Be unwashed and unaltered.
* Be in its original condition.
* Have all original tags attached.
* Be returned with the original packaging, where applicable.
* Not show any signs of damage, stains, perfume, makeup, or other usage.

Ruaish reserves the right to reject an exchange request if the product does not meet these conditions.

5. HANDCRAFTED & NATURALLY DYED PRODUCTS

Ruaish products may feature hand block printing, natural dyeing, handwoven fabrics, embroidery, and other traditional techniques.

Slight variations in colour, texture, print placement, weave, or finish are natural characteristics of handcrafted products and are *not considered defects*.

Such variations will therefore not qualify for a return, refund, or exchange.

6. NON-RETURNABLE & NON-EXCHANGEABLE PRODUCTS

The following products may not be eligible for return or exchange:

* Customised or personalised products.
* Altered products.
* Made-to-order products, unless defective or incorrect.
* Products that have been worn, washed, damaged, stained, altered, or otherwise used.
* Products returned without original tags or packaging where applicable.
* Products returned after the specified return or exchange period.

7. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us within *48 hours of delivery* .

Please provide:

* Order number
* Clear photographs of the product
* Photographs/videos of the packaging
* A brief description of the issue

Our team will review the request and guide you through the next steps.

8. SHIPPING COSTS FOR EXCHANGES

For size or product exchanges, the *customer will be responsible for the applicable shipping charges* for the exchange.

If the exchange or return is approved because Ruaish sent an incorrect, defective, or damaged product, Ruaish will bear the applicable return and re-shipping costs, subject to verification.

9. REFUND PROCESS

Where a return is approved and a refund is applicable, the refund will be processed through the original payment method wherever possible.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

10. FINAL SALE

Products specifically marked as *“Final Sale”* on the website are not eligible for return, refund, or exchange unless the product received is defective or incorrect, subject to applicable law.

For any questions regarding our Refund & Exchange Policy, please contact Ruaish using the details provided on our Contact Information page.